I made a trip to Bangsar Etiqa Insurance and was informed that the system is down since morning. Just as I complimented that Etiqa has good customer service and humanizing insurance, its bad to have the system down and it is almost for the whole day!
Humanizing the insurance sector will not be a success if the basic 'hygiene factor' such as the availability of the system for payment and other transactions is not available.
Hope Etiqa can look into this matter, imagining the customers have to travel from far for the transactions, especially when being told certain transactions are not available online.
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